Support

What to include

Include the application path, time and timezone, workspace name, action taken and the visible error. Include the request ID when one is shown, and the publisher domain or list name if relevant.

For evidence questions, include the source and observation date as well as the snapshot date.

Keep credentials out

Do not send API keys, bearer tokens, magic links or database credentials. Redact unrelated workspace and personal data from screenshots. If an API key was exposed, revoke it in Settings and create a replacement.

Before trying again

For a stale-revision error, reload before applying the change again. For an access error, verify the invited identity and active organization. For a source-unavailable error, preserve the error details and try again later; repeated refreshes cannot manufacture a missing observation.

Privacy and data requests

Email vj@andorlabs.ca for privacy, deletion, suppression, incident reports and data-correction requests. Identify the record and requested correction without adding unrelated personal data.