Support

For pilot access, invitations, workspace assignment and product issues, email vj@andorlabs.ca. Vishveshwar Jatain at And/or Labs Inc. owns support and privacy intake.

Include the application path, time and timezone, workspace name, action taken and the visible error. Include the request ID when one is shown, and the publisher domain or list name if relevant. For evidence questions, include the source and observation date as well as the snapshot date.

Do not send API keys, bearer tokens, magic links or database credentials. Redact unrelated workspace and personal data from screenshots. If an API key was exposed, revoke it in Settings and create a replacement.

For a stale-revision error, reload before applying the change again. For an access error, verify the invited identity and active organization. For a source-unavailable error, preserve the error details and try again later; repeated refreshes cannot manufacture a missing observation.

For service updates, email support.

Privacy, deletion, suppression, incident reports and data-correction requests go to vj@andorlabs.ca. Identify the record and requested correction without adding unrelated personal data.

Requests are reviewed by the named owner. We may verify identity or authority before disclosing or changing records. Account closure and removal of a saved item do not automatically erase underlying research, backups or provider records; support will explain the action taken and any information retained.